When I made the appointment with Jim Ellis Chevrol...

When I made the appointment with Jim Ellis Chevrolet, my thought pattern was that I would get better customer service experience if I travel a little further out for service on my vehicle, but I was WRONG with my analysis and will be the first and last time I will go into this establishment.

I was not provided with the excellence or Customer Service experience as I look upon the trophies displayed in the lounge area. Being the first customer to walk into the service facility I was not greeted with a smile or friendly atmosphere. So, as I thought upon my experience with Jim Ellis Chevrolet, I decided as the customer to post my review on each of the Service Technicians:

Vladimir Needs to provide better Customer Service, along with giving a status update to the customers he as registered and checked in for service on their vehicle. As the customer, I should not have to approach Vladimir or Luis V. 4 or 5 (four or five) times regarding the status of my vehicle.

The tall bald guy with glasses Was most alarming to me, the timeframe I was there within this facility from 7 am until almost 2 pm. This service facility technician, not ONE time helped any person of color and as I sat and viewed with my own eyes all the customers of color waiting to be checked in. This gentleman, not ONE time looked up, greeted, or assisted any of these customers of color waiting to be checked in for the service on their vehicle. However, any Caucasian customer that walked into the service facility, he greeted with a smile, provided eye contact with them and assisted them. This technician was most alarming to me because I will not go into a service facility that harbors or employs a worker with that kind of mindset or ability to NOT help everyone!!

Sueanne Needs to work on her tone and Customer Service when on the phone assisting customers. Her tone was abrasive and not of a facility technician. Needs work on finding a balance in getting your point across and having a friendly tone in your voice at the same time.

Luis V. Needs to provide better Customer Service, feedback and a status update to the customers. If Luis was not able to provide the certified service on my vehicle from the start, then the customer needed to be aware of this information and told another technician would take over assisting with the diagnosis of my vehicle. I should not have to approach Luis or Vladimir 4 or 5 (four or five) times regarding the status of my vehicle.

Mr. Woo The ONLY service assistant that display attentiveness to his customers, he knew his job WELL, demonstrated Customer Service, feedback to his clients, and greeted his customers with a smile and friendly conversation.

I am disappointed in what I experienced and what I viewed from my time at Jim Ellis Chevrolet. There needs to be training or repair to the Customer Service experience because you never know who the individuals are walking through doors of Jim Ellis facility. I will forward both complaint/experience/feedback and compliment for (Mr. Woo) to GM.

Thank you for taking the time to review this post.