Jens Auerbach

Review of Helios Klinik Schloss Pulsnitz

At the beginning of the Corona period, we were ove...

At the beginning of the Corona period, we were overjoyed that my father was accepted here after a stroke. From the beginning we were asked to be considerate because of the pandemic - unfortunately no one paid any attention to us. At first my father could still make phone calls and tell us that NOTHING was being done. In 10 days in the local hospital, the doctors / nurses gave each other the handle -> physiotherapy, occupational therapy, speech therapy, controls. In many phone calls (visits were not possible) it was explained again and again that everything is under the influence of Corona and is only treated to a limited extent or group treatments cannot be done at all. All the more surprising when he was suddenly transferred because there are allegedly more staff on the other ward and therefore treatments are being carried out. Again and again we had to beg for information and were put off. Yes, Corona calls for doctors and nursing staff, but we relatives also sit helplessly at home and experience NOTHING - telephoning was no longer physically possible for my father. The phone was turned off in the meantime because no payment was made. My father couldn't organize it and we weren't informed. The nurses were patient / friendly on the phone and picked up the phone for my father in the room, unfortunately at that time he could no longer speak well.
A premature termination of the rehab was talked out of us again and again because the 70-year-old wife supposedly would not make it. Nursing service, bed, care had already been arranged.
When he finally got home, we almost hit the blow. My father came home unkempt and confused. Was it a coincidence that he wore the same shirt he was wearing for the briefing? Just dirtier than 4 weeks ago. The nursing staff and the doctor were shocked how one can lie so sore - in a rehabilitation clinic !!!! That is pathetic. Our worst fears that it would be pushed into the corner unnoticed seemed confirmed. The nursing staff managed to significantly improve wound healing within one day (!!!) - simply by properly caring for and turning the patient over. It was also the nurse of this small "village nursing service" who refused to answer for the blood in the urine and who finally tried to be admitted to the hospital. That same night my father died after weeks of torture in this "castle" / "clinic"
The VAMED clinic gave them home tablets that my father could not take because he had been fed through a tube for several weeks - unbelievable!
At our request, we received the files so that we could understand the last days of our father ... gibberish that was incomprehensible to us laypeople. After a further call, the attending doctor finally answered and admitted errors in the care and treatment, and he also apologized for sending the files, which probably should never have left the clinic. The blood in the urine was even mentioned here - unbelievable.
I am aware that a stroke cannot be cured easily and because of the lack of visits I cannot judge whether and how much was really done for my father. Certain things, such as bedsores, sending the wrong medication, handing out files, not giving any information to relatives - that shouldn't be. Not even during corona times.
We acted to the best of our knowledge and belief - hospital -> rehab -> home care. Nevertheless, the prevailing thought was that we should have stopped the rehab in this clinic as soon as our father asked for it.
I think with a lot of love, social contacts (which were not possible due to Corona) and the right therapies, you could have achieved a lot.