big disappointment even before starting the stay.

big disappointment even before starting the stay.
We are humiliated upon entering, we demand from my wife the marriage certificate when it was enough to consult the hotel files to be aware of the existence of our contact details and those of our children for several years .
the dream vacation I promised my wife to celebrate our 20th wedding anniversary turned into a nightmare to try and calm my wife who felt so bad.
So thank you for your wonderful welcome