A careless driver hit our 2017 Toyota RAV4 LE from...

A careless driver hit our 2017 Toyota RAV4 LE from behind. The driver was an ACCC Inurance's policyholder's girlfriend. The police ticketed the driver. We, of course, filed a claim against ACCC Insurance for the damages done to our vehicle. This was over a month ago. The insurance agency's delaying tactics consist of telling claimants that its policy holder or the driver has not provided a statement. We called ACCC Insurance to inform it that I had personally spoken with its policyholder and that he had said that he had already provided the company with his statement accepting liability. However, ACCC Insurance claimed that it cannot contact the driver and that it was barely going to mail certified letters. We told ACCC Insurance that we just wanted our $500.00 deductible reimbursed. We, however, kept getting the same response. If we had waited for ACCC Insurance to actually take responsibility for our claim, our vehicle would still be in the shop! This insurance company is dishonest and should not be allowed to operate in Texas or anywhere, for that matter. We have decided to file a suit in Small Claims Court. ACCC Insurance is just scum!