Very bad experience of a 5 star hotel. Probably du...

Very bad experience of a 5 star hotel. Probably due to dysfunctional circumstances; No water activities in the hotel, you have to go to Hilton, the sofa bed for children dates from I do not know when but quoted head and foot lower than the middle part. Try to sleep well!
My 12 year old son does not dare to go out and order his morning omelette. He feels a certain hostility on the part of the gentleman who holds the booth every morning.
Otherwise hotel has a very nice pool with a great relaxation area very well maintained. A good place to rest.
I hope that the renovation planned for next year would allow more comfort in the room.