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Review of Larry H. Miller Toyota

I recently purchased a corolla at LHM Murray. It w...

I recently purchased a corolla at LHM Murray. It was all good until after 5 days later when I was driving from UT to CA--the check engine light went on. I was all nervous on the highway not knowing if it was a serious issue. But I needed to drive along because I was catching a flight at LAX out of country. As soon as I got to the airport, I had a friend call LHM and told them about the problem. They said they were almost certain it was a small issue and that I could just bring the car in for a free repair after I got back from my trip. And I did 20 days later when I got back to the states, only to be told that they had no record of that phone call in their system and that I bought the car with no warranty so they could not cover the cost of the repair, which they originally told me was $1200(right, small issue)! I insisted that they look further and even showed them the chat history with my friend about that phone call. At last Eric, the manager came in and offered to send my car for repair at a different place at $390 and said they would split the cost half and half with me just because I have been waiting there all afternoon. I guess I need to show appreciation of that attitude of customer service, but I am actually still capable of putting myself together after several hours' waiting:) Anyway in the end I paid $100 and LHM agreed to cover the rest(in the process, I got called several times by the repair store saying that LHM told them we were splitting the cost, which later became $675, half and half, then that I was paying $150...).

Well, at that point, I was ready to accept it as merely a bad purchase and move on...until...the light went back on again(that's right, again~) on my way from UT to KS(I know, I drove a lot recently, maybe that was the reason:( The mechanic person at LHM did tell me that there are different possibilities in the original diagnose (again, small issue..) and that the light could go back on after they repair it. So I called them to see if they have more information on what the problem might be now and was told they couldn't say more without inspecting the car again(they already knew that I was heading out of state before the first repair), and since that I'm not in UT anymore, they couldn't do anything with car right now, but they would communicate with the repair store and fund that $100 I paid. So I called the store to ask if they have more information on the problem of the car and to confirm the refund. I was told of course, that they couldn't say more either without inspecting the car, and that they have heard nothing from LHM and could not do the refund because they fixed one problem, whatever that was. I called back to LHM asking if it was they hadn't communicated with the store yet and have heard nothing from anybody since then.

Now at this point, I don't even know if I should make any more phone calls. A car dealer at KS recently told me that state law here requires that dealership offer 30 days' warranty to ANY car they sell out of their stores. I'm sure the law varies across states, but this is not even just about warranty anymore. You would think buying from a big car dealership like LHM would guarantee your car quality for at least 6 days, or that when professionals like people who work there strike bargains with customers, they would carry through it. Unfortunately not in my case. What is fortunate though, is that our school does provide legal service for students on campus, which I'm afraid would become my next logical step. I do look forward to the end of this issue...it's been a long month...