This is a scam. I called for free 30 day policy f...

This is a scam. I called for free 30 day policy for new pet we adopted. I was told that a credit card was required to start the FREE policy, but that I would not be charged unless I called back to activate the policy. I let the 30 days pass, and didn't think anything about it. My husband then notices a charge to our joint account for $20.95 for pet insurance. I was furious. The kicker, I never received any email confirming the policy, only promotion material asking me if I would LIKE to extend the coverage that was set to expire. This is shady business practice at best. After 30 minutes on live chat with a representative, I was told to email someone (to an email address that didn't work btw) to cancel a policy I never authorized. I am definitely reporting this company to our local adoption agency so that no other family has to go through this. I now have to get a new CC just to make sure I am not charged again. The lesson: nothing is ever truly FREE. Thanks a lot PetFirst.