Samantha Hernandez Review of Beaver Run Resort
Terrible experience as our first time to Breckenri...
Terrible experience as our first time to Breckenridge. Not exactly the picture we wanted to paint of this beautiful town. But Beaver Run didn't exactly work out for us. We travelled from the front range and found this was the most affordable room in town, and now I see why. Although it was $200 for 1 night. The guy at the front desk checked us in and showed me the map of everything they had to offer. He mentioned a breakfast, which I confirmed with him that it was a "continental breakfast"and that it was free. He said yes and circled the location on the map. We finally get to our room to find a very run down and dirty/dusty environment. We hadn't had dinner so we went to explore the restaurants. Now i know we're in a pandemic and i know of the state regulations, but not once did any of the guest services employees mention the closure of every single restaurant. In fact, the guy who checked is in recommended one of the restaurants on location. I then called the front desk to speak with a very rude lady to ask if the arcade was open before we left the room. She was very short with me and said " the arcade never closes." We got to the arcade to find everything was turned off due to covid. Yet ironically the vending machines that we also touch were on and the drinking fountains were open (I'd rather push a button on a game than drink from a fountain ) The mini golf was open but nothing had been cleaned. The bar closed before 9pm, which is closing time. The night was ok. Until a baby woke us up by our thin walls. In the morning we rushed out to get breakfast that we were told started at 8am. We got lost and no one was around to ask how to find our way to the lobby, it was so empty and felt like ghost town. Finally made it to the lobby to ask where breakfast was. Was informed there was breakfast but it in fact not free. The very rude manager Brian V shrugged at every complaint I made too him. He was everything less than a considerate employee. (***EDIT! Spoke with the actual ops manager and found out this guy I spoke with was indeed NOT Brian V! He impersonated the manager. BRIAN V is in fact very nice.) I explained everything to him and he just kept using the regulations as his excuse. The only excuse for his uneducated employees is his lack of training. Will never visit again and I hope no one else does either.
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