We bought a new Tucson in 2018 from this dealershi...

We bought a new Tucson in 2018 from this dealership. Great car, but given our latest experience with ciocca s service depart, I d strongly suggest buying the car elsewhere.
We recently took a trip to northern Pennsylvania. When we got near our destination, we noticed the rear tire was losing air pressure. I took the car to a tire shop. The tech who worked on my car showed me a nail that was stuck in the tire. He put the car on a lift and prepared to remove the wheel to make the repair. Unfortunately, ciocca failed to put the key for the lug nuts in the car at the time of purchase so we had no way to get the wheel off. I called Ciocca and after about 20 minutes, they came to the conclusion that the manufacturer forgot to put the lug nut key in the car. The service manager told me to put fix a flat in the tire. I did this and when we returned, my wife took the car to the dealer for a permanent repair. After inspecting the tire, the service manager said there is no leak and no nails in the tire. He told her that it was probably some dirt in the tire valve and sent her on the way. When she got home and shared this with me, I took the car back and spoke with the service manager. They put the car on the lift again and showed me that there were no nails in the tire. I told him that I want the tired removed and properly repaired. After 15 minutes of arguing, he relented, and found a 2 nail stuck in the tire. He quickly pointed out that the tire needs to be replaced for $220 plus labor. You can buy the same tire for $168 down the street. I told him to plug the tire. He argued that that was unsafe. He plugged the tire and wanted to charge me $40. After telling him that I m never coming back, he waived the charge. Bottom line, the Service Manager knowingly gave my wife bad information. Fix a flat is a temporary fix...and he knew that. But what is more disturbing is that he refused to take the tire off of the for inspection/repair for the simple reason to cut costs.
Do not trust the service manager. He has one objective, generate revenue. Women and old people will fall for his crap. Stay away!!!