Fawaz O'taiby

Review of Moevenpick Hotels & Resorts

I know that I have rated your company low for many...

I know that I have rated your company low for many reasons. The first problem is that Dubai is a very large competitive city with many alternative options. The hotel is very simple, a bit old from the outside, and relatively small from the inside.

You should improve the check-in experience as it took time (noting that only one person was in front of us but it took a good 15-20 mins to check-in)

The room is quite ok and clean but the bed sheet did not feel so fresh/clean (noting that it is clean, but it is just a feeling) so you need to improve your bed sheets. Everything in the room seems pretty good, bathroom was good.

Location: It is good for where I wanted to be; however, if you are looking to be near the downtown then this place is not for you. Dubai Marina, Emirates Mall is close by so that's fair plus JBR and the Palm as well.

How do you improve your business: Your selection of F&B needs to be better, your front-desk staff need to be well-trained, your hotel entry needs a better improvement as well.