Tom Turner Review of Honda of Seattle
I was sold a 2009 Honda Pilot by Honda of Kirkland...
I was sold a 2009 Honda Pilot by Honda of Kirkland in 2009 with only 9,000 miles on it. Loved the car. Sadly I later discovered it burned oil. Thought I was being smart buying used car and avoiding depreciation hit but eventually realized I was the greater fool, as clearly owner #1 returned the car after less than 1 year of owning it, with only 9,000 miles on odometer when he realized it was burning oil.
Years later, I found out that there was a known issue in Honda Pilots for model year 2009-2011 where they burn oil. Honda of Seattle maintained my vehicle for YEARS, often alerting me that I was coming in to an oil change 1 to 2 qts low, but they NEVER alerted me to the KNOWN ISSUE. After continued check engine and oil pressure sensor lights coming on, I was told to replace the oil pressure sensors for several hundred dollars. With YEARS of continued issues, I finally went to a trusted local non-Honda mechanic. He mentioned to me that this OIL BURNING was a known issue, and rather than take my money, he told me I should go back to Honda and ask about warranty coverage. I did. They told me I should call Honda of America and plead my case. I did. They gave me a case number and told me I was eligible to have engine rebuilt if need be to resolve this known issue. I went to Honda of Seattle armed with this info and case number. They said first step was to reprogram the engine software, and see if that would resolve the oil burning issue (my mechanic rolled his eyes at the concept of software being able to resolve a mechanical, valve leaking oil burning disaster). I went back to Honda of Seattle to have work done and sure enough, software update did not resolve. They said we could move to phase two...phase 2 was that I could get fresh oil change, and then drive 1,000 miles to see if Vehicle burned more than 2 qts of oil. In 1,000 miles. You read that correctly.
Months later, I traded vehicle in for a new 2017 Honda Pilot. I know. Someone out there is living my nightmare now. But how is that not on Honda?
Two things-
1] Why did Honda dealer, Honda of Seattle, not tell me about this known issue for the 6+ years I had the burning oil issue and was getting serviced by them? Shame on you Honda of Seattle.
2] Why does an engine, built in 2009, need to burn 2qts of oil over 1,000 miles to be eligible to be fixed under warranty. Honda, as an owner of a '79 Civic, a '94 Accord, an '09 Pilot and '17 Pilot - plus several great lawn mowers and pressure washers, this takes the shine off of your damn near perfect reputation for me. Shame on you Honda of America.
I hope the many folks who share this experience end up with a better outcome than I did.
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