Rachel Duncan

Review of Mazda Gallery

This was my first car buying experience and it was...

This was my first car buying experience and it was absolutely ruined by the atrocious customer service. I went last week to look at cars & ended up buying a car on Saturday. However it needed to be serviced, understandably. My salesman Wayne was great until I gave him the money for my car. From then on his customer service was disgusting. He never called me on the status of my car, I had to repeatedly call him asking for an explanation. He explained he wasn t going to call until it was ready which is not the way to handle it when someone just spent the most money they ever have and you re not giving them updates for DAYS. After explaining I wanted updates even if the update was it s not ready vs silence, I still had to call him. He does not know how to read the room and read his customers. Each customer is different and when they explain to you how they d like to be contacted, then work with them! I put a down on my car on a Friday. I was unable to leave with the car until
The following Thursday! Mind you, no one actually apologized for the delay, just came up with excuses. The general manager NEVER came to apologize either, despite the fact we were recommended to this dealer and vip . Absolutely disgusting, sales car men are the greediest people I ve ever met who no longer care about customer satisfaction once they have your money. Truly ruined my car buying experience. And it s infuriating to know Wayne gets a commission when he treated my sale so poorly. Never buy from them, especially if your younger and buying your first car. Oh and did I mention they didn t tell me I needed an sd card for my navigation system and gave me 2 sets of keys and one of them has a dead battery. It s truly laughable. Do not buy from this dealer. There are a million other Mazda dealerships, check those out.