Michelle Gilcrease

Review of Ken Garff / Utah Blaze

THIS REVIEW IS FOR CLEAR LAKE DODGE IN TEXAS WHICH...

THIS REVIEW IS FOR CLEAR LAKE DODGE IN TEXAS WHICH IS OWNED BY KEN GARFF!

**update I spoke with Tina at Garff Corporate and she is contacting Dana her manager. Tina was very kind and understanding.

I wish I could give negative stars. Do not walk away from this dealership.. RUN!

Purchased a 2018 renegade and traded in my 2012 wrangler. Husband and I thought all was well. Got a call 5 days later saying that the bank did not approve the financing and we would need to come back in and sign a new contract. Husband and I got red flags. We read some reviews and decided to cancel the buy which is within our rights. Please note that we never received a finalized contract as we were waiting for the financing to be approved. We were told it would arrive in the mail within a few days. It never did and that is when we got the call.

We came back the very next day to cancel the transaction and get the trade in back. We were told it wasn t on site and was getting work done to it. We would have to come back tomorrow.

The next day I called and had to leave several messages to get any information. Finally, Kenny Young, called me back and said they had sold my trade in. When I asked how he was able to do this he said that he bought the car and owned it, regardless that we do not have a contract on the new car and the financing didn t go through.

Please note that he was very rude and raised his voice many times. Very condescending. He told me to contact my attorney and stop bothering his employees.

What s interesting is we still show our old loan as active with our bank and we even have a payment due in a few weeks. We are contacting our lawyer and the Garff corporate office to file a complaint.