Toya Berry

Review of LG Electronics Canada

I would rate this company no stars if I could...

I would rate this company no stars if I could...

Purchased this LG55UH6150 last Feb 2018. In October of 2018 the TV fell because of the cheaply made plastic legs. We were told over and over again by Frank it would be covered under the warranty if the leg was defected. The tech came in Dec 2018 to verify what we told LG the leg was defected and said "it happens all the time, it should be covered as it's a manufactures defect". 2 weeks later Jan of 2019 we were told it wasn't covered because it wasn't designed to fail. By Feb 2019 we reached out to the company who sold us the TV for help since LG has been giving us the run around for 4 months(factory warranty has expired because it's been 1 year). The company told us they would help us get a hold of LG as they agreeded it should be replaced. March of 2019 we reached out to LG again because we wanted to get the ball rolling. After being told a manager would call us back 3 weeks ago, we were finally told our warranty expired and we can go kick rocks. I find it unbelievable that at a big box company has no managers available, and their "supervisiors" treat PAYING customers like garbage. This is our first and last LG product. You don't stand by your products, nor do you stand by your warranty. I don't expect to be contacted by you at all because you couldn't care less about the little guy. Giving customers false hope isn't the way to run a business.