I have been here twice now for factory warranty is...

I have been here twice now for factory warranty issues on two separate vehicles. On both occasions, I had called a week ahead of time scheduling an appointment first thing in the morning. On both occasions, they failed to perform any type of work on the scheduled date. I just cannot fathom the fact that not once, but on two separate occasions, a vehicle was not even address on it's scheduled appointment.

The first time I was forced to leave my vehicle overnight. The technician hoisted the vehicle just before 5:00 and and told his supervisor he needed to be somewhere? When I arrived after work and asked the supervisor to lower my vehicle so I could drive home for the evening, they said "only the qualified technician could lower the vehicle." Since I had no arrangements for transportation, I asked if they could help out. They informed me that no loaners were permitted and that it was too late in the evening for the shuttle service.

The second attempt to give this facility my business was oddly familiar! Keep in mind the only reason I am going here is for factory warranty issues. I received a phone call around 2:00 stating they were just bringing the vehicle in for inspection. I had to call at 4:30 to verify completion and was given the run-around. I asked them to have my vehicle ready at 5:00 as its my only means of transportation. I arrived at 5:00 to see 8 service and technician employees standing in a group reminiscing about their day while my vehicle sat dormant in the service bay. The supervisor Mike Moutray claimed he had no knowledge of the situation. He also stated that they technically did "look" at my vehicle because it was in the service bay. Since they "looked" at my vehicle, Mike was wondering why I had asked to speak with him?

If you have a rare or vintage vehicle that you enjoy people "looking" at, Olathe Dodge has numerous employees willing and able to put eyes on it for you!!! If you are looking for actual maintenance to be performed on your vehicle, I would avoid this place at all costs.