Chris Weiland

Review of Autobarn Mazda - Evanston,IL

As always, the service experience was excellent (a...

As always, the service experience was excellent (apart from the fact that I needed service - flat tire!)

I got the flat after Service had closed, but I thought I'd drop the car off anyway to take advantage of DriveSure for the tire fix. A salesman (I didn't catch his name) offered to help, pulled my car into the garage, helped me fill out the after-hours form, and assured me that everything would be taken care of.

The next morning I received a message from Juan Vargas (who always provides great service) letting me know they had my car and asking when I needed to pick it up. He texted again soon after with the evaluation (I needed a new tire due to the puncture being in the sidewall) and explained the final cost after the DriveSure benefit was applied. Later in the day he texted that the car was ready for pick-up even before the time I had requested.

When I arrived to pick up the car, I was greeted quickly by a service manager, who got me back in my (washed!) car and on my way in less than 10 minutes. I continued to be impressed by Autobarn Mazda's service.