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I arrived at Lexus of Huntsville looking to purcha...

I arrived at Lexus of Huntsville looking to purchase a new SUV. Willie met me out front and asked which color I would like to see. It took him a while to find the keys, but when he did he was kind enough to pull the car up under the covered area of the building so I didn't get wet in the rain. When I started asking questions about available options he would tell me one thing, then back track and inform me that those options were actually only available on another vehicle. When I asked if he could do a search to find a car for me exactly like I was looking for (available options, color, wheel size) he informed me that he could not do that, because every single model is made the same and that I would need to select one at the dealership since they're all the same, or I would need to special order one and it would take 4-5 months. I have bought several cars and have even special ordered a few, so I understand how that process works, but I also knew that if the options I wanted were only available in a special order then Lexus would be the ONLY type of car who doesn't build cars with those options available unless it's special ordered. I left and called the sales manager to double check the info since Willie had given me bad information earlier, and never received a call back. I then called Hennessy Lexus in Atlanta and they were so kind and found the exact car I was looking for at another dealership. They were able to get it for me from the other dealership with all of the options I had been looking for, and without the special order and 4-5 month wait time. I would never recommend that anyone go to Lexus of Huntsville just based on my terrible experience.

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