DO. NOT. MOVE. HERE. !!!!!!!!!!!!!!!!!!! (ROACH IN...

DO. NOT. MOVE. HERE. !!!!!!!!!!!!!!!!!!! (ROACH INFESTED, RUDE MANAGER, UNRESPONSIVE TO CALLS/EMAILS, ETC.)

My sisters and I applied for an apartment at Mission Club and all was fine and dandy until move-in day. First, the apartment was supposed to be ready on the 26th, but that morning they were still "cleaning" and advised us to come back in the afternoon, which at that point wasn't a big deal. Second, they just handed us the papers and the keys, no one walked us through the apartment to complete the move-in inventory. On top of that, when walking into the apartment we were greeted by cockroaches (and a good amount of them, too). We complained to the office, of course, and they advised they'd be sending Pest Control for follow up treatment so we left it at that. The next day, Pest Control seemed to have visited the apartment, but there still was live roaches and they seemed to be living UNDER THE CARPET. We tried to vacuum and clean, but I was just plain unsanitary. We spoke to the assistant manager, Damaris, and expressed our concerns and asked to be moved to a different unit. She wasn't very concerned about us being unhappy and said they had no more 3/2 units available. At that point, we decided we just wanted our deposit and move-in fees refunded because we refused to live in those conditions (we have a 1 year old and my sister is also allergic to roaches). She said she would reach out to her regional manager since she was only an assistant manager to see what could be done. The regional, Julia Comings, was contacted and advised since we were unhappy with the apartment we could proceed to terminate the lease and get our money refunded. We turned in the keys, as we were directed to do, but we weren't given any timeline or information in regards to our refund. We continuously reached out via phone or email and received different information each time or no answer at all. We even came in to the office various times and were given ATTITUDE by the supposed assistant manager DAMARIS. She was rude every single time and unhelpful. She could never give us a straight answer (GIVING US THE RUNAROUND) or ETA on our refund, she just referred us to the regional, Julia, who rarely answered her phone or emails. We had such a good initial impression with the leasing consultants, but were definitely bamboozled. This just shows how much they're willing to do just to lease a unit, with no consideration for the tenants at all. We are extremely unsatisfied and DISGUSTED with the lack of professionalism, poor customer service, and just plain bad impression this complex and company have given us. DO NOT MOVE HERE!