LAKE NORMAN INFINITI/ LAKE NORMAN HYUNDAI/ FORT MILL HYUNDAI Review

Great experience, great help from Kevin, and now I have a great car!

Great experience. No pressure to buy. My dealer was Jerry . He spent alot of time after the sale was done with my wife going over all the features of our new 2018 Tucson. Thanks to all

Jeremy Rawls is a fantastic salesman and always takes great care of his customers. I come all the way from Atlanta to see him for my new car needs and to see the Service Team as they are awesome as well! A huge thank you to Jeremy and Kirk for always being the best and taking great care of me!

Good dealership, works with you. Didn't mind waiting a week for the vehicle since they were taking care of a issue with it for us.

Great place to buy a new Hyundai. Sales guy Wil Vinson was great to deal with it. Made it easy and fair. Will go back and try service dept. And next time we need a car.

Edit: we thought we had a deal where we'd leave them a check for$100 to hold for 30 days in case they didn't receive our trade-in title. One week later and they have cashed the check. That's pretty shady in my opinion. I figure they will all blame it on someone else. Just be aware that stuff like this can happen. This changes from a 5 star review to 3.

I received courteous and professional service during my visit.

The staff here is very friendly and informative! Kevin was the one who helped me to get my car and he was great; very nice guy! Everything went smooth and quick and I couldn t be happier :)

The staff was great, just wish the whole buying a car process took less time.

Super great service worked well to find exactly what I needed.

They were helpful and worked hard to get me into a car that I love.

I must commend Lake Norman Hyundai for getting me into the dealership after 6 weeks of emailing about my search for a car for my daughter. I would never have found myself there if I had been made inquire only by phone or in person. Everyone at Lake Norman Hyundai was helpful and easy to deal with. I did get a car for my daughter and it was entirely my decision to get it.

Salesman was great overall great experience thank you

John the Finace manager is awesome he went above and beyond to help me get financed for a car. I had been looking for a new car for a while and kept getting dead ends everywhere I went. I called and spoke to John about my issue and he actually listen to me and didn t try to just hit me the typical dealership sales trick he actually listen and worked above and beyond the call of duty to get me in the car I actually wanted. I am so grateful for this dealership and his service and recommend them to anyone having issues getting financed! My only complaint was they didn t offer me any kind of service offers to come back to for the new car when it needs routine services oil changes etc. Thank you Lake Norman for and amazing first time experience with you and actually caring for my needs and situation and John is and awesome asset to your dealership!

I always have a great experience here. The techs are knowledgeable a vs friendly. They get me in and out quickly.

Jason did a wonderful job helping me with service needs. Appreciate the great customer service.

Not too far from Charlotte to drive. The car dealer was friendly and informative. A little pushy for a sale(all dealerships are). I went to look at the Tucson, but they had it in another lot that was secured and not accessible to the public. I had to drive from the main lot with the dealer to the other lot. Me personally, I like to walk around the lot and take my time. Not possible since the dealer was with me the whole time asking me questions.

Jeremy Rawls was our sales man and he was extremely helpful! He went above and beyond to satisfy all our needs. We love our new car, thanks Jeremy!

The service I received over the last week was absolutely outstanding. First I'd like recognize Michael Impagliazzo in Parts. He went over and above to assist me in selecting a new set of wheels and tires for my Santa Fe. Additionally Rodney Newton in Service again went over and above assisting me through the service portion of my visits. He and Michael both kept me informed through to completion of my needs. Both are definate assets to your dealership. I'd also like to thank Cam Stewart for allowing me to test drive his Santa Fe prior to deciding on my wheel and tire setup.

Great dealership.

Thanks.
Tom Farwell

I LOVE Lake Norman Hyundai. Their customer service is wonderful and consistent. I stopped going to another dealership after several years because unfortunately there was no consistent feeling of customer appreciation. Thanks Lake Norman Hyundai for all you do for your customers and community!

I came to Hyundai because my key was stuck in the ignition. I was helped by Devon who was very professional, knowledgeable and patient. He explained each step of the way what I was dealing with. Although, I waited quite a while it was worth the wait. I was impressed.

I just bought my first car and Mike Johnson was extremely helpful as well as everyone else I worked with. Mike is a very honest man who goes above and beyond for his customers. It was a very smooth car-buying experience. I will recommend this place to everyone looking to buy a car. I love the warranty that comes with Hyundai. Their waiting area is very nice and makes you feel relaxed and at home- with massage chairs, Starbucks cofffee, snacks, and tv. I am so happy with my purchase and I am in love with my Elantra!

I went in a couple of weeks ago just wanting to take a look at a Sonata. I was just starting my car search and had no intentions of buying anything. I worked with Anthony Bradley. He was great. He showed me several different Sonatas and answered all my questions. I ended up buying a Sonata that day. Got everything I wanted for the price I wanted to spend. Great experience.

Very friendly staff, attentive to customers needs.
Even tho they we re very busy their General Manager Cam took time out to be sure I was tsken care of and happy.
My salesman Richard, was very helpful and took time to listen to my concerns .I didn t feel pressured into buying a vehicle, like other dealerships I visited.
I am very pleased with my Sonata, and I recommend this dealership to anyone looking to buy a great car/SUV.

Attentive timely salesman (juan) promptly showed us several units that met our requirements. He got our favorite out for us to test drive.Juan went thru the units operations in detail to our satisfaction. All in all the admin was timely, but 4 hrs for a cash and trade deal had my wife weary. The time seemed to drag as we waited for our trades valuations. There probably was an external dependency. We are enjoying the vehicle and would recommend it and the dealer to anyone.

Good service always and leave your car neat and clean. Good friendly staff

Orginally I left a review about how amazing the service was, but once you purchase the vehicle and drive off the lot you no longer matter.
Muliple trips to the mechanic after a month driving the 2019 , I am also 2 months pass my temporary tags being expired and they wont return my calls. I have called 8 times since May 24th with call record.

Gteat folks! Excellent people to deal with....Curtis in service is an absolute star! Second interaction today, fast in fast out, recommend them to everyone every chance i get!

Our visit to Lake Norman Hyundai was GREAT. We seen a car on their website and called to confirm it was available. We made the trip to see and test drive the car. We bought the car, but WE want to express to ALL, the staff was GREAT: ANDY, KEVIN AND JON..NO pressures, answered ALL questions. IN AND OUT in a suitable time. We will definitely come back to Lake Norman Hyundai in the future.

My first time trying to get a New car was the Best thing i've ever done, going to Lake Norman Hyundai. Great people! Best experience ever. Jerry Birnbaum is the Man.. Thanks again for everything!

I took my 2012 Sonata in for an oil change at Lake Norman Hyundai at the end of December. The next day while out of town, all the oil had drained out. The service manager at Asheville Hyundai confirmed that the oil drain plug was not tightened correctly. What a mess! This caused a series of mechanical and electrical issues. I took the car back to Lake Norman Hyundai the next day and it was run through diagnostics. Lake Norman Hyundai's service report said no issues were found, however the issues were not fixed. Lake Norman Hyundai seemed uninterested in making this right when they learned I was not keeping the car. Not even an offer to reimburse for the oil change. The unresolved issues caused the trade-in value to drop drastically, not to mention dealing with unnecessary stress about safety. I'm waiting for a reply from the managing partner about my experience.

From my very first contact via text from John Davis to finalizing the deal on purchase 2/2 we were treated like family. They were not in it for 'the sale' they were in it to fulfill our needs.....which were complicated and a challenge to say the least. There are not enough characters to share every time the team exceeded my expectations during the process. I would HIGHLY recommend John, Jordan and my apologies for not remembering his name the sales manager. They took what has always been a dreaded experience to one I am honored to review.

More, and more disappointed with LNH every time I stop in for service. They are not realistic on service times, they lost their Genesis valet services and the staff is stressed out. Customer service is lacking. Senior management needs to make a lot of changes. There are a few good folks left but my guess is they will not tolerate the environment long.

Great customer service! And very satisfied with work that was done.

I have always received excellent service at Lake Norman Hyundai.

Been dealing with Jeremy Rawls and his group for 3 years now and will continue to based on the trust I have in him. Thank you for not being the average perception of a car salesman!

Excellent service in a lovely environment. I ve been a customer since 2009 and this is my second Sonata. Great dealership.

Richard Marsh and the rest of the team were awesome in helping me and my sister find the right cars for our different needs

Our salesman Jerry was great He took the time out to go over several cars until we decided on the beautiful automobile we took home. Great customer service. Definitely a go to d alership once again thanks Jerry

Excellent service plus nice amenities while you wait.

I loved my salesman. Chris Rooney. He helped me get what I wanted. The financial guy John. Is so funny & they both were a pleasure to work with.
I put on Facebook, that if anyone wanted to get a Hyundai, go see Chris Rooney At lake Norman Hyundai.
I was a fantastic experience.

Thank you for your great service
Jessica Mendolia

Service department is horrible. They never call you back when they say they re supposed to call you back and give you the run around on the phone. They ve had my car for 2 weeks and it s still not done. They told me it would be ready Tuesday but they keep back ordering parts and not telling me and didn t even offer me a loaner car. Really sad, I thought I would have a better experience bringing my car to a dealership to get serviced. Will not be bringing my car back here for any more repairs, I think I ll look a little further very disappointed.

I am currently in a lease and I received a letter in the mail that intrigued me and presented an opportunity to break my lease with no penalty to me. I decided to go to the dealership and take the time to ask questions and explore all my options. Jeremy Rawls was whom I worked with and I have never worked with anyone more courteous, helpful and respectful. He went out of his way to take the time to make sure all my questions were answered correctly and that I understood everything fully. While I did not end up terminating my lease early- I will be back in a few month to purchase a vehicle and I will definitely ask for Jeremy! If you are looking for great, easy service with someone who treats you like a friend, definitely go see Jeremy at Lake Norman Hyundai!

If I could rate lower than one star I would. We have a 2018 Hyundai Elantra that was purchased brand new from another dealership and before two years was up the battery died. I thought nothing of it and bought a new battery from Advance Auto Parts and replaced the battery myself which seemed to do the trick, fast forward to four weeks ago when the car wouldn t start again. We took the car to Lake Norman Hyundai where they said there was a parasitic drain the first day and they were trying to figure out where it was. The next day after not hearing from them I called them up and they said everything was fine and the battery was recharged and there was nothing wrong with the vehicle. Four days later the car wouldn t start again, we called them up and they told us there was nothing they could do. Since then we have been dealing with corporate and just found out that the dealership told them that they told us there was a battery issue and that they replaced it, which is a flat out lie. Have been less than impressed with both Lake Norman Hyundai and the case manager who is supposed to be helping us with this issue.

They are a decent location for service but I doubt I will be going back. Had to have two rear tires replaced, aligned, and a supposed oil change.
So many errors:

1) I was told I could be dropped off at home and picked up (as it took most of the day) they were happy to drop me off but sent their driver home so I had to find my own transportation once they were ready and didn't bother to let me know until the car was ready.
2) Replaced my two rear tires but failed to notice significant sidewall wear in a front tire which required immediate replacement (see photo).
3) Supposedly aligned my tires however when I took my car to a different location for replacement their alignment check (machine serviced for calibration the prior week) showed serious misalignment (see photo)

Overall very disappointing.

Had a great experience working with Kevin to purchase my Hyundai Tuscon. He answered all our questions and everything went smooth from start to finish. Definitely recommend!

At first the dealership seemed to be a great place, but after a purchase, the Customer Service was less than stellar. No response on any communication after many attempts to reach out!

Review is for service work . . .We had a chip repair work completed on my son's car. The service men/women were very nice and helpful. The y adivsed us to wait for a dry sunny day so that the chip could be repaired correctly. They wanted to do the right thing and the best job for us. They did the right thing for the customer. Thank you.

This was our second purchase with Addison and everything went great ! He is knowledgeable, professional, and made the process quick and efficient ! Would highly recommend him and this LKN location for your next car purchase !

Curtis will take care of you! Great turn around time as well.

Let me start off by saying that it's hard to impress me, especially at an auto dealer shopping for a used car. What can I say? Lake Norman Hyundai surpassed the quality and care that one expects when making a major purchase. Jeremy Buettner is absolutely one of the best people to work with period. He has a talent for making the negotiation of price, less like armed combat, but rather more like a conversation between friends. Some people have the gift. I wold definitely recommend the whole team. From sales to finance a pleasure to deal with. We all know that purchasing a car is a chore. If it's not your favorite thing to do, give Lake Norman Hyundai a shot. I think you will not regret doing so.

I recently purchased a vehicle from Lake Norman Hyundai and was very pleased with the experience. My salesperson, Chris R., was knowledgeable, professional, and not at all pushy . He answered my questions, showed my some key features, and took care of things so that the buying process went smoothly. Lake Norman Hyundai s prices are competitive and as a dealership, they are fairly laid-back. If you are in the market for a Hyundai, Lake Norman Hyundai should definitely be on your list of dealerships to visit.

We had some issues but so far Cam and my service advisor are taking care of it and have turned a negative experience into a positive one. If anyone cares to go back and read previous reviews from a couple years back vs now you can see that Cam clearly cares about his customers and is doing a fantastic job of running this dealership. I believe he will change the stereotypical dealership persona that most dealers carry. Thank you so much for just listening and working things out Cam.

Bought a new Sonata Hybrid Ltd. Vehicle has exceeded every expectation. Average just over 40 MPG on regular gas. Zero problems. So impressed with our purchase, I went to work for Lake Norman Hyundai. Same quality build appears across entire line of cars. Dealership has many perks making the buying experience easy.

Great experience. Kevin is a real pro the understands the meaning of customer service. I leased 3 cars in one afternoon!

Lake Norman Hyundai...It was my first and only stop thanks to Cam Stewart He personally greeted me and spoke one on one. The entire team is great and extremely professional. These guys enjoy what they do! Clearly, Cam is an involved owner and makes sure you leave happy. Thank you, sir, for the amazing experience and quality service!

Great service Department. I've had my car for two years and always get treated great when I come!!

Paul Powell at Lake Norman Hyundai made our car buying experience VERY pleasant from beginning to end! He was easy to talk to and easy to work with! He's very friendly and listened to us to make sure he fit us in something we would absolutely love! He showed us countless options and vehicles as we asked and was pleased to do so each time. He made car buying fun! We have already recommended him to a few family and friends. Everyone here was a pleasure to work with yesterday when we purchased our 2018 Hyundai Kona! Couldn't have asked for a better experience. Highly recommend and will be back for future purchases!

I just want to say this was the best car buying experience I ever had. I bought a low mileage 2013 Hyundai Sonata. My salesperson John Gibson was truly non threating salesperson. He listened to me about what I needed, found my need and then made the buying, paperwork (with Brittany in finance) and delivery a easy experience. Highly recommend Lake Norman Hyundai, John Gibson and my experience to anyone looking for a vehicle.

I was in town visiting family and the battery in my car died. The were able to get me in the next day and replace my battery. The staff was so friendly and professional. I would highly recommend this dealership.

It just an awesome experience everytime I bring my vehicle in for service.

I chose this dealership for my cars service since it was closer to my house. I was nervous since it wasn't my normal dealership. Not only did they do a great job with my requested service, they went ahead and washed my car and vacuumed my floor mats at no additional charge. They were very polite and the customer service was amazing! I will be coming here for all of my vehicles needs in the future! Thank you again!

Haven't used them for sales, but their service department is very friendly and professional. They make you feel welcome.

My experience at this dealership was wonderful. Chris was extremely helpful and knowledgeable, didn't make me feel pressured, and was an all around great salesman. Thank you so much for the great experience. I will be referring you to everyone I know!

I have always received excellent service every time I bring in my car.

Awesome! Best description I can come up with. This is the second vehicle I have purchased from LKN Hyuandai. They are true professionals. No hassle and they treat you like Royalty. Kevin Trieu, Sales Manager is the bomb!! This guy just anticipates what your needs are. He has the kind of temperament you want to be around when making the second most expensive decision you are going to make (third behind marriage). He calmly explained all the numbers when I had questions. You could tell that he really cared. Don t buy anywhere else. I lived in Virginia the first time and Raleigh, NC now. BTW, I purchased a 2019 Santa Fe Ultimate. This SUV is going to be a runaway hit. Outstanding service, great selection and excellent product knowledge is worth the drive!

This was a wonderful experience for me. Shawn offered me top notch sales experience. I love my new Sonata. He worked very hard at getting me into a vehicle that fit my needs. I have recommended this Hyundai location to several people. Keep up the good, honest work Shawn and Hyundai team!

Addriene was a wonderful sales lady she helped us pick out 2 new vehicles. The process was the most pain free we've ever experienced and she was happy to help us with anything we needed :) We will be returning here for service and when we need to replace our next vehicle

The dealership is just ok. Going there for service has been pleasant until now. Nothing like paying $300 to have work done on a 2 year old Tuscon which was supposed to include a wheel rotation and balance only to start up the highway and the steering wheel shakes more than paying the money. Nothing I dislike more than people who don't do the job they were paid to do. I've tried calling and emailing to no avail. S, buyer beware if you use them for service.

Kevin was the best! He is not pushy or aggressive. He was the opposite of that stereotypical car salesman who follows you around like prey and would try to sell a drowning man water.

I love my new 2018 Hyundai Santa Fe Sport. Thomas Thibodeau was very helpful, before and after the sale. He made the buying process enjoyable.

I must give credit where due, Jake and the team at Lake Norman Hyundai made my recent purchase smooth and easy. I got a great deal on my new Santa Fe and they also gave me a great trade in value. I wouldn't waste my time at any other Hyundai dealer in the Charlotte area. Donnie and Jordan on the finance team are friendly and professional, and were able to answer any questions I had regarding my financing and additional protection options. I wouldn't hesitate to do business here again, and refer my friends and family.

Chris in service was extremely polite and ensured all of my vehicle concerns were address before leaving the lot. I truly loved how Chris explained every detailed of the work performed on my vehicle and provided me with an option to contact him for further concerns or questions.

This was my fifth vehicle purchased from Lake Norman Hyundai and it was one of the best experiences yet. Jake who has assisted me in the past took care of everything. My purchase was done through emails, texts and website information. My new Venue was delivered to my home and I signed papers with a very professional driver who had knowledge of all the paperwork. Three great things about this experience. First, Jake was awesome gave me a great deal, very professional and followed up on everything. Second, awesome selection more cars to choose from than any other local dealer and no hassle when I asked for it to be delivered. Third, I love my new Hyundai Venue its the Mini Cooper Clubman I would never buy but better. Great looks, gas mileage and fun to drive. In short, just go to Lake Norman Hyundai website, and then call Jake. Thanks for everything! Michael

Our relationship started out rough but I will admit that once everything got straightened out, the team here did a great job at making things right. Thank you Jeremy, Rich,Jerry and Cam for reaching out to assist us. Great job and we would reccomend this dealership to anyone who is looking to purchase a vehicle and have a very pleasant experience.

I always get in and out on time, and the customer is great.

My experience here was truly amazing. Everyone took care of me, but most importantly, if you come to this location request Jeremy Rawls. He was amazing, he walked us through each step of the process and made everything a stress-less experience. Whenever you have any questions or concerns he is there for you 100%. Overall the team was great and I am so happy i chose Hyundai Lake Norman. Everyone is super nice and they will make sure that you are comfortable and 100% satisfied with every decision.

I recently purchased an Elantra GT from Lake Norman Hyundai. John Davis, my sales associate, was easy to deal with and not pushy. I was looking to save money on my payment and gas, and I accomplished that. Jon the finance guy was great, it was late on a Monday and he got us in and out. I had a small issue with a tire, but Jason in service was quick to get my car picked up and the issue taken care of. Thank you all for the awesome car and taking care of my issue.

WOW! I could write a book about this wonderful place and the awesome car buying experience my husband and I had with this dealership (we live over 3 hours away)! Started through text with Ian going above and beyond providing us an enormous amount of pictures and prompt service about all questions we had. Made the deal online and the car was clean and looked exactly the way Ian had described it through text. At the dealership we were welcomed by the sales manager Jeremy, who even went further to exceed our expectations!! Walked out wanting to buy 2 more vehicles after just purchasing the one we came for! We ll definitely be back, well worth the drive for the awesome experience!!!

Jaden was very nice and thorough. The excellent service that he gave me with regard to my recalls made me want to buy another Hyundai and this time from your dealership. Thank you!!! I will be in touch.

Great service. Advisors are always professional and courteous. They go over recommended services and or very thorough. Highly recommend this location. See Devan for service he's excellent.

Chris R. and Jake B. rock!!! Chris helped me choose the right vehicle for me (Santa Fe). Then Chris and Jake found it in the color I wanted at a great price!!! Yay Lake Norman Hyundai!!!

Fast, courteous service here! Rodney pays close attention to details with his customers. That's what keeps me coming back to Hyundai!

Traded in a vehicle and was taken advantage of on my trade. Of course the finance guy, sales rep and I think the gm made it sound like they were doing me a great service. Checked a few days later and my jeep had sold for almost 6000 more than what they offered me on my trade. I can say I will never buy another vehicle from this dealership again. Also the service department is grossly under staffed. Buyer Seller beware!

Love these people.....ill buy all my cars here....Cam and Addison and Kevin are awesome

Every person i dealt w/ was very nice and professional and while i was waiting a customer service rep provided tips on how i can boost my credit and get a lower car pmt

This place is great Shawn Tate got me in and out with a brand new 2019 Hyundai! Best experience by far!

Seemed liked a decent dealership, but my AC stopped working a couple weeks after I bought a car there. They never offered to fix the problem, just said they were sorry. Buyer beware.

Worked with Christian. Was able to get me a reasonable rate despite my less than stellar credit. Took care of everything. Best salesman I ever worked with. Thank you so much

Good, friendly customer service! Great massage chairs!!