Very comfortable hotel and we had a lovely room. W...

Very comfortable hotel and we had a lovely room. We were attending a function for over 300 people and unfortunately the banqueting team were at sixes and sevens for most of the night. Once you lose control of a function like this you never quite get it back, and this was clearly the case. There were plenty of staff around, but most didn't appear to know what was expected of them and supervisors incorrectly thought the best solution was to jump in themselves to try and recover the situation. Perhaps a clearer and more efficient team briefing prior to the event might have helped.
Breakfast the following morning really was first class, and I couldn't find fault. The restaurant staff on duty were right on the ball and deserve great credit.
On checkout at reception, my bill was missing a significant amount of wine from the previous night's function. I'd been hosting two tables so the value was not small. As an ex-hotelier I understand how the system works, and clearly it simply wasn't. I literally had to convince the receptionist on duty that I owed her money!
So in short, a real mixed bag. Having once worked for Donald MacDonald in his Stakis days, I know fine well how he would have frowned upon much of this.