I work for the company so if I'm writing a 1 star ...

I work for the company so if I'm writing a 1 star review you know it's bad. I had an upgraded room. As a customer I was not happy with this location. My bath tub drain was clogged up with dirt and grass and hair. Which also let me know that they did not clean the tub. If they would have cleaned the tub, they would have noticed it being clogged up with dirt, grass and hair. As soon as you turned the water on and the water went down the drain, nothing but grass, dirt and hair came up. I call down twice and no one came. It took a 4th call the following morning before somebody even came up to unclog it. And he was very friendly out of all the people I spoke with. So Thank You Cleveland for being friendly and unclogging my bathtub.