James Allen

Review of Gemtel Green Network

Just moved into rented accommodation that uses thi...

Just moved into rented accommodation that uses this Company and the process of moving everything into my name has been awful. Difficult to get hold of on the phone, first time I spoke to them they wanted a copy of my passport and tenancy agreement - and wouldn't setup my account until they had this information (despite the previous tenant informing them when they moved out), they have an 'app' that to register you have to already have an email on file with them otherwise you have to call them. The original bills they sent me I paid and got confirmation that they were paid (pre-registering with them). When they finally got round to registering me - they put me on a new account number - and charged me for all the ones I previously had paid! Even though I'm sure they will understand their mistake and correct this-I'm not sure how something like this happens. Just seems to be greed - as if they checked they would see that for the property everything has been paid and nothing is due. Seems to me like they are jumping on an opportunity to double charge.I would definitely not recommend this company.