Bruce Nelson

Review of Saris Cycling Group

bought a hammer trainer, worked well until the new...

bought a hammer trainer, worked well until the new app came out and then it all went south. i can't connect to the trainer, can't download the firmware update, nothing. then i find out that i can't download firmware updates via WIN10 with native bluetooth. WHAT?!?!?! we're 17 years into the 21st century and here's a machine that can't communicate with WIN10? obviously this is a company that isn't ready to compete in the real world. and for what passes as customer service, all i get is the run around...send us a screen grab, you should contact the rouvy support team, etc, etc.