Jason Miller

Review of Cheyenne Mountain Resort

The beds are very comfortable. That's about the e...

The beds are very comfortable. That's about the extent my compliments can achieve. No one was at the front desk when I arrived, for a good 3-5 minutes. In my book, it's inexcusable to not have someone greet arriving guests. I had to peer over the frosted glass office door for someone to realize I needed help. I booked for a king bed, downgraded to 2 queens. No excuse provided except "the system did it and I can't do anything" In a pandemic? You're fully booked? Arriving to the room, the attached pictures show just how dated the room was. Broken fan. Not carefully spackled over hook that has been broken off the door and picture off the wall. Bathtub drain filled within seconds of running the shower so risked overflowing of you reached probably a 5 minute shower. Great location/view and bed get a star each, but this should probably be a 1 star rating.