fe lindquist

Review of Honda of Hayward

Very disappointed on my service visit 6/20/16. I h...

Very disappointed on my service visit 6/20/16. I had an appointment for 7.15, arrived there at 7. I noticed two lanes, left lane was empty but it had a big sign on top with an arrow pointing to it that clearly said "Without Appointment", I read it several times to make sure. Since I had an appointment naturally, I went to the right lane. I was 3rd in line. I noticed the first car was empty, obviously left there overnight. Meantime two cars pulled in to the left lane that said "Without Appointment". When the place opened at 7AM, i noticed a service man immediately helping the first car on the left. My friend who was with me at that time, and I voiced out our complaints and said we have an appointment and we were here first. The car that you are attending to is on the lane that says without appointment. He said it's first come first serve here. Really? Then what is that sign for, i pointed it out to him. He said again it's first come first serve and I will not argue with you. to which i said tear the sign down if you are not going to do your job properly and fairly. He was even so sarcastic as to say, oh and do you want me to attend to the first car on your lane even if he is not here since the car is first in line? Nasty and rude to say the least. I have bought my two cars here and have been coming to this service place for years, since my kids were little. And now they are in their late 20's and mid 30's.! So disappointed to be treated as such. At any rate we did speak with the Manager Chris, who was apologetic about our experience and said he is doing his best to better the procedure in their service department. The service tech who attended to my car George was very helpful, courteous and prompt in calling me about the issues with my car. By the way I did not get the complimentary carwash that I used to get.