My wife and I recently purchased our Honday Pilot ...

My wife and I recently purchased our Honday Pilot from Keffer Kia in Mooresville, NC. Our sales person was Scott Hayes and I was extremely pleased in our dealings with him. Scott was very courteous and accommodating to our very thorough pre-test drive inspection (we brought a list and spent at least half an hour going over the vehicle) and extended test drive. He answered all our questions or got answers to our questions in a timely manner. He was kind enough to remain quiet during our test drive so we could hear the engine and focus on the vehicle's performance. He even verified he heard a mysterious, muffled rattle during the test drive. This turned out to be a bad catalytic converter, which the dealership replaced at no cost to us. Scott followed up with us in a professional manner- even after we purchased the vehicle- and at no time during our dealings with Scott did he put any pressure on us at all to purchase or make a decision. In fact, I was very impressed with the casual approach that Scott and his manager, Eric Smith, took during our buying process.

The thing that most impressed me (besides them replacing the cat. converter without charge) was that they allowed us to take the vehicle for the weekend to have our mechanic inspect the car. We signed the car out for a (Holiday) weekend. We didn't even have to put down a deposit! We put over 400 miles on the vehicle during our extended inspection and test drive.

When we told Scott about the concerns our mechanic had with the vehicle (possible bad cat. converter shield, brakes a little worn, and ball bearing in 1 tire a little noisy, 1 tire a little low on air- the last 3 were no bid deals, not safety issues at that point) and told him what price we would pay for the car, he took the info. to Eric and they agreed to fix the cat. conv. if it was bad and agreed to our price- no haggling necessary. And the price was several hundred dollars below the internet price! They did this by phone before we even made our 46 mile drive from home back to the dealership.

When we arrived at the dealership they had their service dept. check the cat. conv. and sure enough, it was bad. They ordered the part and agreed to replace it for free (in writing) before we purchased the car and made arrangements for us to bring the car back in when the part came in (they ended up giving us a new Sorrento as a loaner). They checked all the tires' air pressure and filled them to the correct levels. And they followed through with their deal on our price. We finalized the deal with no up-sells, backing out of the deal, or pressure. Even the F&I guy didn't pressure us on an extended warranty- just showed us our options and took our "no" and moved on!

Overall, I was extremely pleased with our experience with the sales staff at Keffer Kia in Mooresville. I highly recommend them and recommend you ask for Scott Hayes if you decided to do your shopping there. Scott is a very nice gentleman and very easy going. So if you like no pressure salesmen, he's your guy.

I also believe Scott and Eric Smith to be honest men and true to their word. They've done everything they said they would and have been extremely generous and helpful. I will definitely begin my search at this dealership and seek out Scott and Eric to do business with the next time I'm in the market for a vehicle.