Eric Warren

Review of Autobarn Mazda - Evanston,IL

The service advisor Gigi Giuliano rocks! I've bee...

The service advisor Gigi Giuliano rocks! I've been bringing my 1997 Mazda Miata for years to Autobarn of Evanston. Each time I go the service gets better and better. Since my car is older, there are always some little repairs that are needed. Unlike most places there is not pressure to purchase, she shows me exactly on the car what needs to be done and why, and puts together a timeline so I am not paying for unnecessary car repairs. I go out of my way to go here because of the fair repair prices and the expertise of the service advisor. A few years ago, my clutch was slipping and it was hard to shift. Since it was a major repair I decided to get a couple estimates from local repair shops of going to the Autobarn. The first place only did transmissions and quoted me almost $600 and said they did not have to look at it on the rack because just based on the mileage that is why the clutch was slipping. The second place I made an appointment they put it on the rack and also said it needed a new clutch and it was also going to almost $600. Since two places already said I needed a clutch, I just called Autobarn and asked how much a new clutch would be to save a trip. Gigi was the service advisor that picked up the phone and told her my transmission woes. She said even with the miles that I had that my Miata clutch should be good for another 50K miles unless I had been abusing the car. She said bring it in and let me take a peak. She immediately saw a small leak in the clutch reservoir. A new seal and some clutch fluid and I was out the door in an hour. For less the $90 bucks! I can t tell this story enough and how I highly recommend them. They have saved me a lot of money over the years.