Paul Imparl

Review of Bob Rohrman Schaumburg Ford

Absolutely horrible customer service. When I inqu...

Absolutely horrible customer service. When I inquired about purchasing my vehicle I had no less than 3 people respond to my sales inquiry. Now I need service 2 months after I purchased my 2020 Mustang GT convertible and I can't get anyone to call me back or respond to my emails. I went in 3 weeks ago and they told me they were ordering a part. No one every called me saying the part was in and now no one will answer the phone or call me back. I've left several voicemail messages and email and have not heard from anyone. Next call and email will be to Ford Corporate. I will never purchase another vehicle from the Bob Rohrman Group again and will tell all of my family and friends to not waste their money with Bob Rohrman either. I should have gone to a reliable dealership in the first place. Lesson learned.

Follow-up: So after I left this review, I received a "Response from the owner" saying they were disappointed to hear about my experience and that "Customer service is one of our top priorities". Then they ask ME to contact them to discuss the problem!!!! My complaint is that I can never get a hold of anyone and that no one ever responds to my calls or emails, but they want ME to call THEM! Another example of their pathetic customer service! i bought the car there, my name is on this review, they have my contact information, but yet they are still clueless about picking up the phone and calling me. Would that be so hard, Bob?? What a joke!

I now have taken the car in to a reputable dealership. The part is on order and I have an appointment to get it repaired this Friday.

Don't walk, but RUN away from this inept business. Spend your hard earned money with a dealership that will actually be interested in providing follow up service and not just grabbing your money for the initial purchase.