If I could rate this dealership 0 stars, I would. ...

If I could rate this dealership 0 stars, I would. We knew what we wanted, we had an appointment, we decided on a price, we offered full payment, this should've been the quickest, easiest quota grab for them. Did I mention we were purchasing an Acura at a Toyota dealership...literally off loading their dead weight. Instead we were made to wait 5.5 hours now, unrelated to Corona, with no end in sight because they couldn't properly staff or train their team. They didn't show any human decency toward committed customers who were sitting on the floors of their back hallways because there was no where else. I'm writing this from the dealership lot at 11.00pm now, after cleaning crews came and left, after everyone else got to go home to their families on a week night, and we are still here waiting on Toyota to act like a professional brand. I've never had to work so hard to give someone my money. The GM here clearly doesn't want to be in business. Update: our agent, Chris, just left us on the dealership lot waiting on insurance to reinstate our old car under our name. We are stranded, he just went home. These are not good people. Customers, especially Toyota fans, steer clear of this place. Its not worth your time or hard earned dollars.