Connie Vandiest

Review of Cheyenne Mountain Resort

This Resort used to be magical for my family. Been...

This Resort used to be magical for my family. Been coming here for many years. Brought my entire family and extended family here for my Mothers memorial weekend after she passed. Now the happy memory is ruined.
I cant begin to explain how bad the customer service is, how the front desk can apologize but will not rectify one single issue. Will not find management to get answers.
Coldest weekend this year and our room had no heat. They sent engineering to get it going about 10:30 pm as we lay in our beds in coats.
The heat breaker blew again at 2am. Must of called front desk and operator 20 times no answer. Coats on again in bed and gave up.
Morning front desk girl apologized and said I should of called and been moved. Called who no one answers. Literally she should call the manager and fix this problem financially or do something for basically camping at 250 a night.
Freezing in room next day and when we left room thermostat still broke not working, no one ever came, front desk did nothing. They do not care
Huge gap under door also, no weather stripping.

Dont rent room 204

Carmel apples night before 8 dollars a piece,
First the kid making them insults my kids by saying they can make them if they can afford a room here, kids say we are staying herea, then he asks if they can actually sign on room. Horrible degrading manner and rude even when I came up and said of course they can sign on room.
Then the carmel is kept at such a high heat runs right off apple.and wont stick.
Kid cuts up apple and throws carmel on top.
crappy attitude. Mr know it all said he went to Culinary school so I ask did he not learn if he turns down temp for carmel to cool it will then adhear to apple. Says they dont make homeade carmel there anyways and it wont work no matter what ? At 8 dollars an apple ? 32 dollars for 4 plates of crap.

Loved the Resort so much purchased 4 groupons. 2 used before they expired.
The 2 left I paid 99 dollars for a bed and breakfast. A 250 value. But I paid 99 for them and Groupon paid the resort 99 for them used or not. Reservations says I can use only one towards room even though at this point Groupon says they are worth the cash value you paid. Claims they are already discounting room by letting me use voucher. No they are not they got paid 99 dollars a voucher. 99 a year ago or today is still 99. They are not out anything I am.
Refuse to let me book a breakfast package with voucher which is same price
I figure at least I am getting my 99 back towards room. Reservations asks me to turn in voucher at check out and they will take off 99.
Same awful customer service girl front desk refuses to use voucher. Claims they already gave me 99 dollar credit. Says it over and over though we are looking at my bank statement on my phone. Tells me bank statement wrong, they gave me 99 dollars already.
The bank is wrong ??
Bills my my credi card at resv on 16th...108 dollars
Bills credit card 50 at check in on 17th
Bills credit card another 159 at checkout.
Show all these transactions on my bank phone app again . She wont refind the 159 she just charged.She still argues bank is wrong.
Will not get manager, tells.me to call Monday.
I have paid 300 for a 200 dollar room and they will still not credit Groupon. Im out 500 now from this resort.
Call to get manager today, if it was a manger ??
No one can it figure out or tell me what to do
Im calling Groupon, its impossible to use a voucher here.
Im never going back
Years of Santa brunch, Easter brunch, family memories ruined. This place needs new management its a fallen star