Louie-Mae Gibson

Review of Bewleys Hotels

5* for customer service. Excellent staff tonne fa...

5* for customer service. Excellent staff tonne fair. After reading previous comments was concerned. However the staff couldn't do enough for you. They were so helpful and polite in the front desk, let us check in early, all very straight forward and no faff whatsoever.
The bar staff were spot on. A chap there called James A was an utter legend and a funny guy whose service was outstanding.
The rest was just average. Nothing bad at all, but nothing wow at all either.
The hotel room didn't have a minibar innit, which isn't a problem, just noted that at 3in the morning when gasping for something to drink fizzy pop or water, so on.
They did have a bottle of fizzy and a bottle of still complimentary water in the room though.
Room service comes with a standard 7 added on to it no matter what you order. But, the food itself is a decent quality and arrives really quickly.
The room was clean and tidy and had decent dressing gowns, those freebie slippers, a good iron and board, and lovely pillows!
The breakfast wasn't anything to write home about. For 15 (13 if you use the discount card the receptionist gives you), the sausages were not great at all, bread was standard medium sliced white supermarket bread, all other ingredients very standard the orange juice cheap rubbish, and you would think they would have a better quality to offer their guests, this is the sort of breakfast you'd expect in a travel lodge, not keen at all.

All in all a lovely hotel, outstanding staff, with a few minor tweaks it could be a really great hotel. More than happy to go back there again, but won't opt in for the brekky!