RaQuel Brown

Review of Holiday Inn JFK

Very very poor from desk staff. We just checked in...

Very very poor from desk staff. We just checked in and the lady at the front desk gave us 0 eye contact, no greeting, no smile, and she seemed as if we were a bother to her. Very very poor representation of what New York is suppose to be about. And to top of all off. The front desk staff gave us keys that do not work for our room. We went down to the desk for assistance and she tried to activate the keys a SECOND TIME and yet again the keys did not work. I am convinced this staff members is not capable of doing her job effectively. This is a huge inconvenience when we have been traveling ALLLLLLL day long. We will never return. NEVER.