Probably the worst hotel of Sheraton I have ever v...

Probably the worst hotel of Sheraton I have ever visited. I had bad experience from the day 1.
After a very long flight and long drive from airport to hotel, I was made to wait for over 30minutes to checkin although I reached the hotel at around 4pm as the rooms were not ready. No helper came to help me to put the luggage (big) under the scanner at the entrance.
Updated menu was not provided in the rooms. in room service was worst. It took them more than hour to send 1 margherita pizza. One of the days they even forgot to make my room by the time i came to back in the evening. When I complained to the manager, he simply put the blame on the house keeping staff with no further action. On the last day, the security at the entrance which checking, he dropped my gift bag on the floor and broke the gift :(

to conclude, least customer friendly, staff with dont care attitude.