Not a good quality service!

Not a good quality service!
I should have known something was not right when they make you pay for the first portrait up front.
First, when you sign up they don't tell you that you are paying for the very first pose (regardless of how nice it looks) or the pose of THEIR choice.
Second, they tell you that costumes are provided and you will be assisted and posed by a professional. Well the costumes were all the same just different color, they were ripped and of poor quality. The "professional" was some person with a camera similar to the Nikon my mother owns and there was no professional lighting. We were NOT posed but rather watched while I tried to figure out what to do with our family. The lady did try to get my son to stop crying and she was polite but, being honest, she was not a professional at all. Also, they advertise 5 different poses will be captured but there were only 3 that we were taken in (that I did on my own).
Then, after all that chaos you find out that you don't even get to view the photos at all! And they offer you a pricing sheet for their packages. These packages are very expensive and to top it off you don't get to select which photos and sizes you get... they do!
As for pick up... when you schedule the appointment to come back and get your photo they tell you that if you have to reschedule then it will be reschedule at a time and location of THEIR convenience!
Just to top it off I got my appointment card for pick up in the mail only 2 days before my appointment and see that they scheduled me down for the WRONG time to what we agreed upon so now I have to reschedule and I can only imagine how far I will have to drive based on what I've heard about these people. I tried to call their corporate office and I left a detailed message only to receive no call back. I called again the next day and was told to call the local office so I did and got a machine and left another detailed message. I don't expect to hear from them until tomorrow (my pick up date) at the earliest.
So far I'm highly disappointed but hoping that at least one photo of my family or children came out nice to make it worth it.
Never again.