Shamal Kumar Review of Fiji Beach Resort & Spa, Manag...
Over rated with sub par service (compared to the r...
Over rated with sub par service (compared to the rest of fiji) and over priced. <br/>This pretty much sums up our 4 nights at the Hilton. We were in Fiji for 2 weeks and spend the final days here after having our wedding at another resort. <br/>The service is extremely poor compared to the several other places I've stayed at across Fiji in the past (travel to Fiji twice a year) and given this is over $600FJD per night. <br/>The check in service by the front desk staff (first impression) was very lackluster. No real welcome or friendly smiles. It was all very transactional. No porter on hand to help with our bags (4 large and 2 carry ons) so had to carry everything up the stairs to the reception. There were cockroaches in our room which wasn't pleasant. <br/>The service at restaurant was unfriendly with staff constantly asking about room numbers. Breakfast costs $50FJD pp. The bar service was great and friendly with attentive staff. Cocktails start around $28FJD, Long Island's are $38FJD and happy hour cocktails are 2 for $36FJD. Room service charge is $10FJD and a bottle of water is $8FJD. So really recommend buying elsewhere.<br/>Overall impression is the Hotel is beautiful and the rooms are well appointed and spacious. But the service is underwhelming especially when room service constantly walk into your room at 8.30am while you're asleep.
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