Never in my entire life have I had such a terrible...

Never in my entire life have I had such a terrible stay at a hotel! For starters I arrived at my room with my girlfriend as I m laying in bed watching tv a cockroach crawls out from under the the blanket. We phone the front desk and the the sweet girl at the front desk named Lindsay us a 30% discount on our 3 night stay as well as access to their breakfast lounge. We move rooms and all seems well... Until we order room service. We order one bottle of $60 champagne which takes over an hour for them to bring to the room. During that time we discovered our ice bucket did not have a bag in it nor did the ice machine on our floor even work. Later on that evening we order room service again one Caesar salad which takes another hour and us having to call down to the lobby to check the status of it at which point the manager sweet Lindsay again who was amazing brought it up almost immediately. Wait it seriously gets better... I fall asleep and am terrified to be awoken by my girlfriends screams from the bathroom! At which point I run In there to find a cockroach the size of her hand. That s right! Second room and yet more cockroaches. Tired from exhaustion and not wanting to cause the kind hotel staff more stress in the wee hours of the night we opt to notify them in the morning. Morning comes OH Joy.. my girlfriend and myself awaken to find she has over 15 bed bug bites on her and I have several myself. We go down to the lobby where an arrogant not so helpful manager named Alex was coming on shift. We now have to move all of our things to a new room yet again. Alex offers to comp one night of our stay and that is all... He was reluctant to even do that. After I moved all of our things to the new room I never heard from Alex again. You would think after two rooms with multiple bugs the manager would go above and beyond to at least contact us and check on his guests. Later that evening my girlfriend realizes in all the moving that we have lost one of her favorite dresses which was not cheap by any means. She begins to cry as I phone the front desk and explain to them all we have been told through. They tell me her dress is nowhere to be found on hotel property. She begins balling her eyes out. We have to walk Down to the front desk and let them know that if the dress is not recovered we will be contacting corporate. We return to our room and surprise surprise they find the dress.. they bring it up to the room immediately but on different hangers as if someone was planning to take it. My girlfriend hugs her dress and is dances around the room overfilled with joy. A happy ending... needless to say I will not be staying here again quite possibly any Marriott or partner hotel for a very very long time.