Tiffany Davis

Review of Keith Pierson Toyota

First of all, I would like to give kudos to our sa...

First of all, I would like to give kudos to our sales rep, Steven. He was very helpful, friendly and pleasant. We entered Keith Pierson Toyota looking for a used minivan. We were very clear on what our maximum budget was, to the point we wrote it down three times and kept repeating it. We made it clear that if they didnt have anything in that price point, just let us know and we wouldnt waste anyone's time. As none of the used vehicles are clearly priced and the sales reps are not aware of their pricing, we had to wait for "finance" to let us know which vans were in our price point. After filling out a form which clearly stated our budget, the sales rep took it to finance and finance recommended a van. This process took about 45 minutes. The sales rep pulled the van up, we test drove it and everything was falling into place. When we returned to sit and discuss numbers, we had to sign a consent form to allow the rep to negotiate for us, again we mentioned our budget. When the rep returned from finance, he informed us that the van was $10k over what we said was our maximum price point. Needless to say we were annoyed to have wasted an one hour 45 minutes to be shown a car we couldn't afford. We got up to leave, and we were stopped by the rep who said finance had come back with a car that was in our budget. Probably should have kept walking but since we had already wasted so much time there, we decided to hear them out. We looked at the other van, it was fine and we were ready to purchase. The sales rep left to confirm pricing with finance and again comes back with a number 4k over our max budget. By now I'm furious. We have been sitting for
2 1/2 hours and have nothing to show for it. We walked out. We were treated like our time was of no concern and I wonder if they ever even looked or cared what our budget was. I would have been much happier if they would've been honest and transparent, as we were, from the moment we walked in and told us that they didn't have anything in our budget.