J S

Review of Hilton Tucson El Conquistador ...

We stayed 3 nights here for reuniting with friends...

We stayed 3 nights here for reuniting with friends in the area. It is a nice hotel with a very busy pool area. We stayed in Building 3 and it was a long walk to the lobby and the conference center. The third floor on our building was on the same level as the lobby, so we could walk in air conditioning to and from. Our room was a larger suite with a walk in closet and nice living room area. Our bathroom was good. The only reason for the 3 star rating is the checkout process. We're Hilton Honors members and have used the app for checking in and out of their hotels. This hotel stay didn't allow me to do that, so we waited in a long line for check out. The hotel only had 2 people at the desk and the person who waited on me said they were 100% booked as the reason for the slow service. The manager should have fully staffed the desk for checkout. No excuse except poor management, in my opinion.