McDaniel Hamilton

Review of Hilton Riverside/Hyatt Regency...

I would not recommend this Hilton property. I WAS ...

I would not recommend this Hilton property. I WAS a Hilton Honors Diamond member, but it is this very circumstance of a systematic cascade of failures by management of this Hilton property. It deserves no stars at all.

This was a busy location upon our arrival. We were there because of a convention and the entire second floor lobby was occupied with guest. We were able to get the key card and go up to the room. While in route to the room, one of the porters passed and I asked a question if the rooms were on the same floor as the check-in. He initially ignored me and I thought he didn't hear me. I asked the porter again if the rooms were on the second level while looking at this older looking porter. The porter, without even turning his head/looking up, said the rooms are upstairs and kept right on walking. This type of representation was pretty rude and definitely not what I expected from a Hilton worker. Normally there are bottles of water offered to guest upon arrival, but and this instance the front desk towed guests that they ran out and would have to call back tomorrow. There was a young porter getting off the elevator with a luggage cart and bumped my wife and failed to say "excuse me" or even apologize for what was done. The room was okay with a few issues such as extremely slow drainage in the sink and the tub. At one point, we were just happy that the toilet flushed without having any flush issues. We had to call several times for linen, towels, and a blanket which was never delivered to the room. The elevator seemed to be operating a lot slower than what I recognized as hotel fast. There was a hotel issue that apparently caused all guest to be immediately locked out of our rooms without access to our wallets, purses, conference id badges, training manuals, conference books, or changes of clothes for separate meetings in our training classes. It was several hours until a new key card was issued for the room which still was not functional. We went to the in-house Hilton bar restaurant where we ordered food to go. About (45) minutes later, the cashier at the bar delivered the to-go order and then promptly advised us that we would have to eat our to-go order at the bar since they had run out of plasticware for to go orders. Why weren't we initially advised of this issue before we placed the order to go in the first place.