The lack of communication was very disappointing. ...

The lack of communication was very disappointing. I had an appointment to bring my car in at 8:30AM on Friday. The check in process took a very long time because someone was training. The person who checked me in (Vlad) had none of my information even though I had an appointment and filled out the online form before coming in. I was told I would get an assessment/estimate that day. I didn't get an update on my car until after 5PM on Friday despite calling in twice during the day. I was told every time that I called that only the person who checked me in (Vlad) had the status on my car, and no one else at the service center had any information. Vlad was busy all day, so no one else could help me. The person who eventually called me (not Vlad) told me that they were too busy to get to my car that day, despite having an 8:30AM appointment, and they wouldn't be able to give me an estimate until the next business day, which would be Monday. So now I wouldn't have a car for 4 days, which I wasn't told until Friday evening. On Monday, Vlad called me at 7AM, and I promptly returned his call only to be told again that no one could help me except Vlad and that he was busy. He finally got back to me after noon to tell me that they had done an assessment of only one of the issues on the car, and that it would take several hours to fix. When I asked about the other issue (included both on my online form and stated verbally when I checked in), he had no idea what I was talking about and no recollection that there was a second issue that needed to be addressed. He told me that the second issue could not be addressed until the first issue was fixed. The first issue was finally fixed Monday evening, and Vlad told me that they couldn't figure out the second issue because they couldn't recreate it. Overall, I definitely won't be coming back to have my car serviced at Jim Ellis Chevrolet, which is disappointing because the location is close to my house. Despite one of the issues with my car being addressed, the lack of communication and customer service was really disappointing. It's shocking to me that in a huge service center, only one person would know the status of a vehicle. I recommend you employ a digital system where updates can be made electronically, so the entire team can be aware of status and update customers.