Fine service until today. I had a 2:40 appt. It is...

Fine service until today. I had a 2:40 appt. It is now 5:09. Still here. Simple oil change. The service guy that greeted me in the garage tried to direct me to the Buick store because I drive a Regal. I kept insisting I had an appt where I was at. In the confusion I did not get checked in til 3:10 and I am now late for work. Very late needed to be there at 4. And I have raved to others about their customer service in the past because I live off Covington Hwy but bypass that Chevrolet dealership to come here. Today is not a good experience!