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My Car buying experiences was amazing when i got m...

My Car buying experiences was amazing when i got my car a couple months ago. Today i went in for my first services and one tire issue. The gentleman handling the desk was very nice and welcoming. Told me it would be about an hour for oil change and tire rotation. I let him know the tire sensors was off in my front left tire, he said they would take car of that. about 45 minutes into waiting the Service Advisor came out and said that everything was done and that there was actually a nail in my front tire and that's why it kept loosing air. He said unfortunately it was in a place that couldn't be repaired and i would need to purchase a new tire. i let him know that i would first go to Kauffman Tire in Brookhaven where i have always gotten my tires. He says well let me know b/c we match prices. I left the dealership and headed to Kauffman tire where i let them know my tire had a nail and if they could take a look. When they came back to me they said " you're good to go! i was like what? they said it was in a repairable spot on the tire and that i didn't need a new tire and was good to go." wasn't even charged for the tire patch. NOW THAT IS SERVICE!! Very disappointed that a company would operate on false information to customers to make a sale. My grandfather worked for Chevrolet his entire career and would be ashamed if knew this was how they now conducted business. I will not returning to this service department if i can help it. JUST want all consumers to be aware that you may be told you need certain things done when in fact its not true. Get a second opinion unless you have car mechanic knowledge. i wouldn't give them even a star if i could post this without one. Disappointed.

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