Dani Kirwan

Review of Bewleys Hotels

I received a corporate gift from my company for tw...

I received a corporate gift from my company for two nights bed and breakfast at your hotel.
I had a baby six weeks ago, after a very traumatic pregnancy and emergency c section, I was unable to use the gift from my company so I decided to book the two nights for my mam and dad as a little break for them to enjoy.
I had viewed the hotel on your website and it looked super and I felt very comfortable and sure my mam and dad would have a lovely stay and a well needed break, I was so genuinely disappointed to hear that was not the case.
On arrival my mam presented the voucher to reception as I had instructed her to do.
The room they were given was very small and very basic, there was no toilet paper and my mam had to rung down to reception for some and only one small towel between two people,the bathroom had a musty damp smell.
At breakfast when they gave their room number, the staff member said the booking was for one person and only one of them could have breakfast, my mam asked the staff member to double check, they had to wait in the queue with all the other guests standing behind them listening to the conversation while the person phoned reception. At reception they said it was for one again my mam had to say I gave the voucher to the receptionist on arrival.and it was for two people, they were asked to wait while the staff member went to check herself. They were mortified and humiliated, my mam is 70 years old and my dad just turned 75, disgraceful.
The breakfast was cold, and the staff were very unapproachable and dismissive.
My mam seemed to think that because they were paying with a voucher this all happened. I assured her that I was sure this was not the case and I am sure the hotel group value corporate customers.
It was more of a stress than a treat and I felt so bad that I had given it to them.
I was shocked with everything and very very disappointed and I would not recommend the hotel to friends or family and I have voiced my mams experience to my company also.