I wish I could give zero stars. Let me tell you ab...

I wish I could give zero stars. Let me tell you about my experience with Northwest Chrysler Dodge Jeep in Houston, Texas- a Ken Garff Automotive Group dealership. They sold me a car that has NO title. I paid cash (check) in full for a 2018 Alfa Romeo Giulia in January 2020. They told me at purchase there were no issues/liens with the title - BTW, I had asked them about this specifically, and they assured me there were no issues and no liens. It is now August 2020 almost SEVEN months later- and I still have not received my plates or title. So, the car I bought at NW Dodge with cash paid in full cannot be legally registered to drive in Texas.

There is more. The car started sending out warning messages, so I took it to a dealer closer to my home for evaluation. The Alfa dealer informed me the car had previously been involved in a MAJOR collision - this information was never disclosed to me (NW Chrysler claims they had no knowledge of any previous collision or damages is that even possible despite their extensive trade-in intake /check-in process??). In any case, the previous repairs resulted in water leaking in and corroding the wiring harness/electrical system. I have been told it will require over $7100 to repair the car (replace the entire wiring harness). The car sat in the repair shop since June 8th, awaiting $7100 worth of electrical repairs.

As of August 5th, 2020, I have no plates, no title, and the temporary tags have expired months ago. The car cannot be registered/driven legally, and I cannot sell it in its current condition, since it has NO TITLE.

I have called Northwest Chrysler Dodge Jeep too many times to count since January, trying to find out where my plates and title were, but I was never, ever given a straight answer. I still to this day do not know where the title is!! The motto for NW Chrysler, a part of the Ken Garff Automotive Group, is We Hear You haha, really?? Who are you kidding?

I have reported this situation to the Texas DMV. There is currently an ongoing DMV investigation of this dealer. Texas law requires all dealers to transfer title to buyer within 30 days of purchase. It has been almost 200 days, and still I have no title. But of course they still have my money.

When you go to a dealer licensed by the State to sell cars, you expect that they will follow the laws and statutes imposed by the State to protect us, the customer. You would never expect that they would try to leave you holding a car without a title, one that cannot be legally registered to drive. Just remember this before buying your next car.

I can only speak for my situation, but I feel that this business has shown absolutely no consideration for all of the time, trouble and expense I have wasted throughout this incredible mess. Their failure to communicate openly with me for months about the title problem, in my opinion, shows absolutely ZERO concern for me as a customer. Seven months later, I still have not received what I would consider an acceptable resolution to this situation. My only recourse it appears, is to now file a lawsuit for damages. What a company!!

I just thought you might like to know my experience with NW Chrysler Dodge Jeep in Houston, a member of the Ken Garff Automotive Group.

Use this information as you see fit before buying your car.