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Maria Tierney

4 years ago

Until our experience with the shuttle, I would hav...

Until our experience with the shuttle, I would have given the overall stay 4 stars. However, the shuttle fiasco completely ruined the experience. The hotel is decent, clean, and in very close proximity to JFK (which is why we stayed here of course). We had an early morning flight out of JFK & stayed here so we wouldn't have to get up at 4 AM to arrive at the airport on time. The shuttle was operating only every hour, so we took the 7 AM shuttle. Well, the driver had a problem with my boyfriend & I- he refused to lift our suitcases into the cargo area (forcing my boyfriend to do it himself, unlike everyone else whose suitcases the driver put in) & then he yelled at my boyfriend & seemed angry we were taking the shuttle for some reason?? I'm still so confused & this experience ruined our stay & my feelings toward the hotel.

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