Tammy Cullumber

Review of Hilton Tucson El Conquistador ...

Arrived at 1:30. Room not available yet. Was told ...

Arrived at 1:30. Room not available yet. Was told to wait around lobby or enjoy the pool. My husband and I are here for Anniversary. Looking down at the pool it was swarming with kids. Decided to hang out in lobby. The lobby area was 86 degrees. For over 2 hours we sat in the lobby sweating.
Yay, room is ready. So excited because we had requested one of their amazing views they speak of so highly on their website. Also upgraded to the junior suite thinking bubble baths, etc.
Walking to our room there are Cheetos thrown all over hallway floor. Get in our room, no bathtub only shower. The view let me tell you. I m looking at cars and trees with a mountain in the backdrop.
20 minutes later thinking okay no worries we can deal with all this. Our AC isn t working in the room. They came and looked at it said to give it 20 more minutes. Probably have to move us. Really???? Not as expected at all. Do not come here if you want a romantic getaway.
Update: didn t have a room for us to move into because of broken AC. Ended up having to check out and go somewhere else at 6 pm on a Saturday night. Received a text the next day from El Conquistador asking how my stay was going and if I needed anything let them know. REALLY!?! They didn t even notice that we were gone despite everything we went through. Not good!!!!