Andrea Purma

Review of Riverwood Homes

I am so disappointed in River Wood. We entrusted R...

I am so disappointed in River Wood. We entrusted River Wood to build our dream home, and we have been continually let down. To start the customer service is absolutely atrocious. We saved for this home we customized it, to be told we needed to not act entitled when we pointed out work which was not up to par. Example a random piece of wood was placed as a frame for our third window, it has been that way for over 3 months since we closed. This was supposed to be fixed, I was told today not sure if we can fix this as we put the wood here to keep the window for falling out, and we have never put the trim on post install . My front door is warped from not being treated and now the paint is beginning to warp and peal. My back door was never properly installed and you can see outside through all four sides. All of my crown molding has cracked. My door frame in the bathroom has cracked. My yard was never rolled therefore looks like an ocean in the back. Due to the poor quality, lack of customer service we would never recommend River Wood. I am highly disappointed. This has been the worst experience, and it should have been one of the best.

Andrea