I had to have my 2013 Buick Regal GS towed to this...

I had to have my 2013 Buick Regal GS towed to this dealership because the car went in limp mode. After the diagnostic My service advisor John Anderson tells me I need a new high pressure fuel pump, all new fuel injectors, 2 high pressure fuel lines, an intake manifold gasket, all new spark plugs, and oil filter. He explained that all of my fuel injectors were stuck open, and the fuel pump was dumping fuel into the cylinders causing a misfire, and this was the biggest part of my problem. All of this came up to $3,266 worth of work. He sent me a list of the parts and cost, and I already felt cheated because I searched these parts online, and found that they were marking up the prices close to 100%.

After thinking about it for a long time, I let them do the work because I felt like the dealership would take care me with quality work, and they'd have me on the road with no problems. 37 miles after leaving the dealership my check engine light returns and this first thing I did was call my service advisor, I returned the car to the dealership only for him to call me and tell me that there's another problem that's going to cost me another $1500.

Now, I've heard horror stories of how dealerships like to rip people off, but now I'm experiencing it first hand. I spoke with a few mechanics who explained to me that the fuel pump had to be functioning correctly because the fuel injectors wouldn't be getting fuel dumped into them if it wasn't. Aside from that, after reading my invoice, I found that it showed that only one cylinder was misfiring, and if that's the case why did I need all new fuel injectors. Again the mechanics I spoke to from another shop explained that if only one cylinder was misfiring, only one fuel injector should've been replaced, and the others should've been cleaned.

After returning the car they're telling me I need a new catalytic converter, and I have to come out of pocket to deal with it. This all seems like shady business. I asked my service advisor, John Anderson, if I could speak to his superior, and he told me that he would have that person call me soon. I never received the call so I called and emailed him the next day, and still no answer. That was 2 days ago, and I'm still waiting on this issue to be handled. I'm really hoping and praying that this dealership rights there wrongs because as of right now this is just all wrong. I will write another review with the outcome.....to be continued.