Joanna Kawa

Review of Bob Rohrman Schaumburg Ford

What a TERRIBLE SERVICE DEPARTMENT!!!

What a TERRIBLE SERVICE DEPARTMENT!!!
My husband's 2 years old Ford Transit Connect, still under the warranty, is making a clicking noise while you turn either way, driving or standing. Multiple trips back to this dealer, every time working on the same problem was such a wasting time-problem still is not fixed! Worked with few Service Advisors, talked to the Service Manager Mark and they are all the same, they do not care about the customer! Last week they told us they do hear the noise but don't know what it is and won't fix it any more. We just have to take it as a normal noise which we'll be hearing now. Unbelievable how Meanger of Service Department from Ford Dealer even can tell a customer something like this! What kind of mechanics they have there and what kind of Ford Dealer it is if they can't resolve this issue. I am wonder if they are waiting for the warranty to be expired or their unknowledgeable mechanics can't figure it out how to fix simple, obvious problem in the car. All what they can do is only oil change, I guess.
Unbelievable how they can treat a customer.
STAY AWAY FROM THIS DEALER!!!