Very disappointing in room service. We are club ...

Very disappointing in room service. We are club level in the Windsor Tower. We have not had a stocked drinks fridge from day one. Today is day 6! Everyday, sometimes 2/3 times, we requested to have some beer added and on ONE occasion we got 2 cans! Today it is raining heavily and we have at last managed to secure an umbrella, which we managed to pick up from reception despite being assured it would be delivered to our room 6 days ago. The staff are very jolly, full of promises but in reality are lackadaisical.